Usha Lad

"Bag drop for Virgin is a joke!"

"Food was good... when they get the order right, that is!"

"Would be quite nice if more checkouts are opened as the ques mount up. Surely there are enough staff around to perform this task..? I certainly caught the sight of a few standing around and yawning!!"

"Great hotel. Helpful & friendly staff."

"Great food, HUGE servings! Fab service. Bellini's are awesome..!"