Shaun Weston

"Don't go here. It's no longer a Crowne Plaza and is run by Basil Fawlty and Jack Nicholson in full Shining mode. Get your money back (or at least try)."

"Nothing to compliment here, except the reasonably nice decor and comfortable booths and seating."

"Afternoon tea was lovely, but only after we wrote a letter to complain about the poor organisation and poor service, and after we'd left with smoke coming out of out ears. They made up for it."

"Fun for a sunny day, simply because you'll see more when you wearily reach the top. Be wary of children running down as you're on your way up. Some of them are chubby and unstoppable."

"So much better than its parent Debenhams, but the foodie rooftop is expensive. A nice department store."

"Wine heaven, Champagne supernova, sherry darling and easy on the wallet. Expertise on hand to guide you through two floors stuffed with alcohol. Chin chin."