Ron Wince

"Stay away from Avis in Chicago. Their busses run less frequently than the other rental car agencies. Long waits to get to your car."

"Horrible service. Waited 25 minutes on a shuttle bus and then they could not remember where my car was - and I am a member of their preferred club."

"Service not what you would expect for a 5 star hotel."

"Great airport - as airports go. Qantas lounge is really nice."

"Service at JAL is far and away superior to any US airline."

"MSP is a pain to navigate - great places to eat but a pain to get around"