Rob Hesmondhalgh

"Probably the worst service in the whole of America. It's like they are going for a bad service award. And the food is bad too. Just run. Go somewhere else"

"The service seems to have dropped off a cliff. Very disappointing"

"I think a lot of these tips refer to the pre-refurb hotel. Room was great, as were the pools, food, staff, and facilities. And free cookies!!"

"Food was ok (but expensive), service was quick. Great hiring policy, helping the elderly get work"

"I don't recommend the food"

"Worst terminal serving London. And whatever you do, don't take the Heathrow Express. Rip off and awful service"