Nancy Horn

"There's no free wifi? Why not? I was told this was a feature. Annoyed."

"iPads and charging stations!! Smart!"

"While I loved that there was free wifi, I hated to go through security Again from my connecting flght & take a shuttle to my terminal. Would have been a NIGHTMARE if my kids had been w/me."

"Wouldn't let me through security with hot coffee - luckily I was early."