Kathleen Norman

"So hot in this restaurant. We have been sitting here for an hour and we still don't have drinks"

"Not enough people working. Been waiting for 40 minutes to talk to someone and I'm still not even next on the list. Lots of people waiting."

"If you are trying to get a passport make sure you bring cash AND your checkbook."

"Worst service ever. Took us 45 mins to get food. I ended up getting up and getting the tea pitcher to refill my own drink. Sat over 30 mins waiting for the check."