Daniel Z.

"If you call AA and are speaking with Pat Leasha, hang up! She is the worst supervisor ever!"

"Do not call AA for help. If you get Pat Leasha, hang up! She is a horrible person!"

"If you have to fly AA and could not find any other way to get where you need to go (bike, swim, crawl), you should see Efrain for help when (not if) AA messes up your flight. He's very helpful!"

"American airlines is the worst! We had to turn around because they didn't have enough gas!"