D A-G

"Is there an equivalent of a 'mystery shopper' for hospitals? Grrrrr. Poor customer service at Kings college. Oh and no one should steal my idea if there isn't one already."

"Some may say there's nothing here...but it does make your journey complete if you know the train times. Better than nowt."

"Make sure you wear a smile for your loved one hospitalised. It's a very depressing building"