Biliana Rousseva

"Best view in the town of Como, best service. Definitely a must-visit when in town."

"Gentilezza, velocità, esperienza, accoglienza! Consiglio vivamente."

"Excellent quality, as always, but the level of service at this selling point does not represent the brand exclusivity, definitely to be improved."

"We absolutely loved our room with a canal view in this beautiful, historic structure. Excellent breakfast, super professional staff, romantic atmosphere, coziness and clieanliness."

"Arrogant and incompetent. I left the items I wanted to pay for (and I am a Sephora Gold card holder) and left with empty hands. Never again."

"Arrogance and lack of basic manners"