Artie Philie

"AC not functioning when I was here on an 85 degree day. Also not functioning: sales staff's brains."

"Add 10 minutes to your wait time if the person in line ahead of you is friends with someone who works here. They need time to catch up and chat, and that's more important than customer service, right?"

"King of Queens is on!"

"The WiFi works about 50% of the time. Roll the dice!"

"Don't bother with Airtrain TO this airport. MTA service changes are constant, ongoing, and impossible to decipher. You will miss your flight, I promise. However, Airtrain FROM JFK is fine."

"WiFi quality is sub par at best"