Andrew Maiman

"Have to go get a ticket a good ways away from the store and can’t come back for over two hours. Admission wait for store is as long as for the Skytree next door. Don’t waste your time."

"3.5% credit card surcharge"

"Charges an undisclosed 2% service charge on the bill (“does not go to service staff.”)"

"Won't seat people an hour before closing so don't bother coming if you won't make it by 2PM. Staff rude to customers."

"Worst “lounge” I’ve ever seen. It’s a side room of the duty free shop and was full 2 minutes after scheduled opening. Only available seats in smoking room. Uncomfortable chairs and smelly."

"Now charging a 4% credit card surcharge."